I have had several experiences with organizations, both ones
that have undergone change and ones that haven’t. While I was in high school, I
was a member of the yearbook staff. I joined the staff my freshman year and by
my sophomore year the group had gone through large changes. The group was set
up so that it was led by one or two faculty members. These faculty members
worked closely with the student editors-in-chief of the group, who then
communicated with the section editors, each of whom led a small group of staff
members. When I joined the group my freshman year, I was a member of the
student staff, and became one of the freshman section editors. At the start of
my next year of high school, though, the group experienced an almost-complete
loss of student staff members; all members of the student staff who had been a
part of the group under the old faculty advisors quit because they didn’t like
the method the new faculty advisor had used the previous year.
This meant that
there had to be some serious changes in the group’s organization structure. The
group was so under-staffed that there simply weren’t enough people to have an
editor and assigned staff for every section of the book. I become one of the
new editors-in-chief by default, being one of the most senior staff members.
The layer of section editors was removed from the organization structure, and
the staff members became a general staff, rather then being divided up into
groups with specific tasks.
This
new organization method was definitely not as effective as the old method of
organization. With the staff no longer being split up to work on different
sections of the book, the task of creating a 300 page yearbook became very
daunting. The new organization structure also was not as good for staff moral.
When a person was assigned a certain section of the book to be in charge of
completing during the year, it gave them a sense of ownership and
responsibility which encouraged valuable work; once the staff was just set to
work on whatever needed to be completed most urgently, the work was of a poorer
quality and not as likely to be completed. The review of completed pages became
much more limited, and more time was needed to communicate with and teach the
staff members because they no longer were able to work closely with an
experienced member.
All around, I learned that it can actually be very
beneficial to have multiple layers of structure. I have learned in previous
economic courses that one of the reasons that diminishing returns to scale
occurs is the inefficiency that comes with the many layers of management that a
very large organization requires. My experience has shown though, that at least
to a certain point, having a layered organization structure can be very
beneficial to the overall productiveness of the group, especially when the
people managing others have strong communication with the main leadership.
Although
transaction costs usually only look at the costs between institutions, not
inside of them, under the new organization of this group, the transaction costs
for the relationship between members increased. With the middle layer of the
organizational structure removed, the top editors and faculty advisors were
given the job of assigning projects to and checking in on the staff members.
This change was another large factor in slowing down the productivity because
of the time it took.
You are right in your penultimate paragraph about the cause of diminishing returns, but it only happens after all the scale economies have been exploited. Division of labor, as Adam Smith wrote about in the Wealth of Nations, is really a wonderful and productive thing. You can't have it if there aren't enough people to do the work.
ReplyDeleteYour experience may give you some insight into what has happened at the U of I since 2010, where staffing levels are roughly 10% lower, to bring the size of the university in better accord with its available funding. Many people I know who continue to work for the U of I say that nature of the job has changed, with overwork the new normal. There is a hidden cost in that people burn out this way. I the near term it looks like a productivity increase, but that is misleading, at best.
On a sidebar note I thought it interesting that you referred to your high school instructors as faculty. In my usage they'd be called teachers, with the term faculty reserve for college instructors. It's not a big deal at all and it may be that at certain private high schools the instructors are referred to as faculty. It's just not been my experience.
Your experience sounds like a difficult one, but I'm sure it was beneficial that you stayed with the yearbook staff as you were able to learn from the experience. Do you know if the structure has stabilized over the past few years? With change comes some turmoil, but hopefully after a while the structure will settle for the better.
ReplyDeleteDid this experience make you like working for the yearbook less? This is an interesting lesson for organizations because if change decreases the morale of workers, it is important for them to focus on keeping workers engaged even through the change.
Last I know, it actually hasn't stabilized very much yet. It takes several years to rebuild the staff, so I would assume that as the group slowly grows again more of an actual structure will be re-implemented. As for your other question, in a way it eventually did. The first year that I was working with it like this I was extremely dedicated and had to put in a lot of time and work to make up for the lack of staff, however after that year it became more and more frustrating because it felt like everyone else had to be pushed along (because of the issue of moral like you mentioned) just to get any work done. I think that like you said, keeping workers engaged is extremely important, especially in situations like this one where they aren't receiving any financial compensation for the work they do.
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